Q: Where do you ship?
A: We ship only in the United States! Please choose a shipping option at checkout.
Q: What are your shipping options within the United States?
pricing varies based on package sizing.
A: Standard First Class Package- 3-7 business days
B. Priority Package- 1-3 business days (most popular)
Immediate Shipping & Processing: Please allow 1-3 business days for the payment to be processed. Processing time depends on your bank. Payments are usually approved immediately which means we can ship within minutes of your purchase! Once payment is confirmed, we will ship the purchase within the specified option chosen by the Customer at the time of checkout. You will be notified via email with tracking. Please note that if you have ordered a preorder item, the item will ship on the date specified at checkout.
TashPhasion LLC is not held responsible for any delays caused by the third-party shipping company.
SIGNATURE IS REQUIRED FOR DELIVERY
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS.
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: First, let us apologize for the inconvenience. This is an extremely rare occurrence and we can assure you that we will fix this. Please e-mail the matter to firstname.lastname@example.org along with the order #. We will be sure to assist you immediately and offer you priority within every step.
Q: What if my order has not been delivered?
A: If after contacting USPS you still need assistance, feel free to contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: we are unable to cancel any orders whatsoever, however, we will try our best to process change requests. Due to the nature of our quick turnaround, it makes it very difficult to change your order, but please contact us and we will try our best. You will be required to complete an exchange form.
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :)
Q: How can I exchange my order or receive store credit?
A: All purchases are FINAL SALE, so we do not offer refunds. To better assist you, we offer exchanges and store credits. If you would like to exchange order or receive a store credit.
**A STORE CREDIT WILL BE ISSUED AND SENT TO YOUR EMAIL ON FILE **
Please note that regular priced unworn items can be exchanged or receive a store credit within 7 days of the delivery date. ALL SALE ITEMS ARE FINAL SALE. If a discount code was applied at the time of purchase, or if the item was discounted from the original price, without a discount code being applied, this is considered a SALE ITEM.
Items must be returned to TashPhasion LLC in the same condition they were received in. Store credits are valid within 365 days of authorization. Store credits will be authorized via email as a private gift card. Any store credits that are not used in that time frame will no longer be eligible. TashPhasion is not responsible for any shipping and handling fees associated with exchange or store credit orders whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).
WE HAVE FRAUD CLAIM PROTECTION
Please be aware that all policies are lawful and non-negotiable. All policies are upheld with all of our major credit card processing POS systems. Therefore claims made against TashPhasion LLC, would be considered fraudulent and funds will not be returned to the customer under any circumstances. TashPhasion LLC will not refund for chargeback claims as this processing is considered illegal. Any company that offers a feasible solution to a customer is within their rights to decline chargebacks or fraudulent claims. TashPhasion LLC is a legally represented entity in New York state.
Q: Have you received my store credit/exchange items and how long does it take to show in my account?
A: Please allow up to 10 business days (from the day that TashPhasion is provided with tracking) for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 business days of us receiving the package, please contact our customer service team and we will be happy to assist you.
Q: Can I use a gift card online?
A: All major credit cards are accepted. However, we do not accept any gift cards at this time.